Returns Policy
Unwanted Returns
Should you wish to return or cancel a purchase Baridi will exchange or refund items within 30 days of delivery (subject to the below conditions).
To initiate a return please contact us at support@baridi.com or call us on 01284 75 75 75 (Mon-Fri). We will then send you an authorisation reference, this reference must accompany the product being returned.
Returning Goods
You will be responsible for paying the return carriage costs for your item(s) unless the goods are faulty. You can arrange this yourself using your chosen courier (we would always recommend a tracked service as we will not be held responsible for goods lost in transit). Alternatively let us arrange this for you, for a small cost which will be deducted from the value to be refunded.
Please note that for larger items large home appliances prices may vary subject to the courier used and the collection address.
30 Day Time Frame
Baridi must receive any proposed returns within 30 days of your original receipt of the goods. If 30 days have gone by since receipt of the goods, unfortunately we cannot offer you a refund or exchange.
Condition
To be eligible for a refund on items that are unwanted, items must be unused and returned in their original packaging with the seals and labels intact.
Baridi reserve the right to refuse a refund request or to make an appropriate deduction for goods that are returned without their original packaging or that have parts and/or instruction manuals missing. Any such deduction would be taken from the amount due to be refunded, this would be communicated accordingly.
To complete your return we will require a receipt or proof of purchase.
Refunds
Subject to the above criteria being met, once your return is received and inspected we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund request.
Once approved your refund will be credited to the original payment card/method, this may take up to 14 days to process. This processing time is dictated by the banks, and not something we have control over.
Exemptions
Please note that several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.
- Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Damaged or Defective Goods
Upon receipt of your order please carefully inspect the package and goods to ensure that they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete please ensure that you refuse delivery of the goods.
If for any reason you believe your product to be damaged or defective please notify us immediately (within 24hrs of receipt of your order) by email (support@baridi.com) or telephone (01284 757575). We may request photographs or further information in order to help us resolve the issue as swiftly as possible for you.
Return Address
Baridi
Sealey Tools
Kempson Way
Bury St Edmunds
Suffolk
IP32 7AR
Not received your refund yet?
Please allow 14 days for refunds to be processed. If you have not received your refund after 14 days, please first double-check the account that you made the initial purchase with.
If you have done this and you still have not received your refund, please contact us at support@baridi.com and we will investigate immediately.